Committed to Superior Service
 
 

Rowell was incorporated in May of 1973, and presently we have 14 full-time employees, with 1 part-time employee. 
  
Rowell is entirely in the business of property management and owns no interest in any other firm, and no other firm owns an interest in Rowell.  This independence has allowed us to provide our clients impartial and objective access to the best contractors in this industry.  Our reputation with contractors is excellent and our fair bidding practices and clearly stated specifications allow our clients access to a full range of competitive bids for all needed services on a regular basis.
 
We believe that the function of management is to implement the directives of the Board of Directors, and to bring to the attention of the Board of Directors problems and proposed solutions to these problems.  The accomplishment of this function requires professionalism in each individual of our staff.  Presently, we manage a distinct portfolio of about 30 properties who share our vision of management, with two of these Associations being managed by us since December of 1978.

Mission Statement

To improve the quality of life at your home by treating you with respect, listening, following up to ensure completion of your requests, and honoring our word.  We take pride in knowing that when you move on in your life, we made a difference.  When you think of excellence in property management, think of Rowell.  Your confidence in our services is important to us.

Deborah Warda, CMCA®, AMS®
Vice President/Principal

Several years ago, Deborah Warda became Vice President and also, an owner of Rowell Incorporated. Deborah holds both the CMCA and AMS designations through CAI and she brings knowledge of the construction field along with experience as the board president of a townhome community years ago. 

Tom Hable, CMCA®, AMS®
Portfolio Managing Agent

Tom Hable is a portfolio managing agent with Rowell, Incorporated and comes to us with extensive customer service experience - having managed two companies.   Tom also has the unique perspective as a past board member of a condominium community, having acted as Treasurer.  This experience outside of the work place enables him to work closely with his communities.




Terry Vistine
Portfolio Managing Agent/Assistant Agent

Terry Vistine is an onsite Community manager for Stillwater Homeowner's Association, manages Weathersfield Condo Association and also assists on various other properties that Rowell, Inc manages.  Terry joined Rowell, Inc's team in July of 2007.  Prior to taking the position with Rowell, Inc. she worked in the customer service industry.  The knowledge she gained while working in the field enables her to provide our customers with the highest quality of service. Terry enjoys assisting residents with their concerns and taking on new challenges daily as they arise.  Terry has been involved in property management education and is continuing to learn all the ins and outs of property management.  Terry is currently working toward obtaining her CMCA and attends seminars.  She hopes to benefit the communities she works with by enhancing her skills continuously.  Terry is dedicated to providing excellent customer service to everyone she comes in contact with.




Aaron Kropp
Accounts Receivable Manager

Aaron Kropp is an Accounts Receivable Manager with Rowell.  In this role, he coordinates all aspects of assessment collection, including customer inquiries, closings and delinquency recovery.  Aaron is committed to streamlining the receivables process, reducing costs by implementing new technology, and ensuring compliance standards are maintained.

Sara Manor
Office Coordinator

Sara started with Rowell in June 2009 as the Office Coordinator. She comes from a Bank Management and Human Resource Management background. Sara obtained her Master's in Business Administration from Roosevelt University. She is currently taking classes to receive her CMCA designation.  Sara lives in Elgin with her husband, Chris.

Kimberly Fivelson, CMCA®
On-Site Community Manager
Lake Barrington Shores

Kimberly Fivelson is onsite Community Manager for Lake Barrington Shores and joined the Rowell team in September 2008. Before joining Rowell, she was a manager overseeing a billing and collections department in the alarm industry and has worked as a paralegal specializing in corporate transactions, regulatory, licensing and real estate matters for two major international corporations. Kimberly’s business and legal experience help her provide well-rounded support to the associations she manages.  She received her undergraduate degree in Paralegal Studies from Southern Illinois University and obtained her Master’s in Business Administration in 2006 from Northern Illinois University. Kimberly also brings with her a diverse perspective having served as a past board member in both condominium and community association communities, having acted as President. This personal experience assists her in relating to both the board members and homeowners of her community.  Kimberly recently achieved her CMCA designation and is working toward her next certification in the industry. When she can’t be found at the office, she’s usually toddling after her daughter, Preslee.





Denise Ellis, CMCA®, AMS®
Operations Manager
Lake Barrington Shores

Denise Ellis has accepted the position of Operations Manager with our on-site offices at Lake Barrington Shores.  For many years, she managed a multi-million dollar restaurant and became very knowledgeable in providing superior customer service.  Most recently, Denise worked in a broker’s office for Edward D. Jones.  Over the past 5 years as a Rowell team member, she has brought improved organization and teamwork in our Accounting Department, and is excited about her new management opportunity with Lake Barrington Shores.  She has recently become active in CAI, achieving both her CMCA and AMS designations.  Now as a managing agent, Denise’s extensive background in customer service, and with her financial background, is well equipped to help give advice to the Boards to aid in their decisions.




Jordan Warda
Assistant Managing Agent

Jordan Warda is the Assistant Managing Agent on six of Rowell’s properties and processes invoices amongst other duties. She came to Rowell, as a part time employee, while attending college where she earned her Bachelors in Criminal Justice. 

After completing college, Jordan was offered a full time position with Rowell which she accepted. 

Internally, Jordan enjoys ironing out the kinks, with the help of Christine Kott, of the computer software we use to make all the everyday processes of Rowell run smoother.

It’s a gratifying experience for Jordan when she is able to assist homeowners, as well as fellow employees, in the every day obstacles we encounter at Rowell. Jordan is also committed to providing our homeowners with the best customer service and follow up information as possible.

Alen Yousif
Assistant Managing Agent/Closing Coordinator

Alen started with Rowell in 2005.  Previously he was a Assistant Bank Manager and worked at Chicago Mercantile Exchange. He is currently an Assistant Manager for Rob Roy Country Club Village Condominium Association and coordinates assessment collections for Lake Barrington Shores.   Alen also works in the closing and refinance department.  Having a real estate sale background, he insures closing letters, condo questionnaires and community association documents are submitted to buyer(s).  Alen is committed to provide you “excellence in property management.”

Carole Engstrom, CMCA
Managing Agent - Windhaven Condominium Association
 
Education: Associates Degree in Art-Kendall College, continued education at Northwestern in Art and Journalism. Studied at the Art Institute in Chicago.  Work related certificates in Advertising, Insurance, Hotel/Restaurant Management and Property Management.

Work Background: Estimator for Network TV Commercial time cost working for one of the largest Ad Agency’s in the country (Leo Burnett) my portfolio clients were nationally recognized on Commercial TV.  Worked for one of the first High Risk Re-insurance companies is Illinois and trained in statistical claim risks on Medical Malpractice, Architect and Engineers and Lawyer Malpractice programs, and re-insurance accounting. I had the opportunity to work with the Lloyds of London.

Worked for large insurance companies on Work Comp and Medical Claims.  Hotel/Restaurant-nationally known Hotel as assistant Food and Beverage Manager (Hilton).  Now-14 years as on-site manager at Windhaven, 12 of those with Rowell. Two articles published in the Illinois Chapter of the Industry Magazine and a radio show on Diversity in Communities.



Christine Kott
Data Specialist

Christine Kott is the Data Specialist for Rowell.  Christine joined Rowell in August 2007 with an extensive background in Administrative Support and Customer Service.  After working as the Assistant Managing Agent for several properties, it was discovered that, in addition to her customer service and correspondence/writing skills, she has a natural talent for learning and understanding various computer software programs.  For this reason, Christine recently transitioned into her current position of Data Specialist, where she is responsible for resolving any issues we encounter in our systems, developing new processes and procedures, training our staff, and report generation for our Managing Agents and Board of Directors.

In this new role, Christine will also continue to back-up the Assistant Managing Agents as needed, and prepare the various correspondence used to communicate with our property homeowners.   This allows her to have the “best of both worlds” by providing assistance to both our staff and homeowners.

Cindy McKenzie
Accounts Payable Manager
 

Cindy McKenzie is the Accounts Payable Manager for Rowell. Cindy joined the Rowell staff in the fall of 2004. Prior to joining Rowell she was employed by a health care law firm. As well as being the firm’s office manager, she worked as a paralegal and handled the accounts payable department. As the Rowell Accounts Payable Manager, Cindy strives to provide accurate payment processing for all the properties as well as strong, working relationships with the vendors and contractors. Cindy has obtained an Associates Degree, attended the Paralegal Program at Elgin Community College and has taken many classes to strengthen her performance in her position.

2587 Millennium Drive, Suite H         Elgin, IL  60124      Phone 847.991.6000         Fax 847.991.6122